Returns & Refunds Policy FAQs - PDF Customer Services

Support Center / Returns & Refunds Policy FAQs

If any PDF files that Flyingbee Software’s applications can’t convert, or you are not satisfied with the output result, our support team will help. Please do not hesitate to contact our support team via support[at]flyingbee.com, attached the original PDF document, and tell us your ORDER ID, The confidentiality of your documents will be highly protected. Once we identify the problem, we will inform you immediately.

Q: How to get refund if the software does not satisfy my needs?

A: We provide 30 days Money Back Guarantee. If you are not satisfied within 30 days of your purchase, and want to request a refund, just let us know at support[at]flyingbee.com. Please include your name, the email address when you made the purchase, the order number in your email receipt, and the detailed reason, we will process the refund for you.

Flyingbee Software uses Paypal as our ecommerce system, after we got your refund request, we will proceed refund in Paypal. The full amount of your order will be refunded.

We do strongly suggest you to contact us for solutions to any questions about our software product before requesting refund. We would be appreciated if you could provide some suggestions and feedback about the products so that we could keep improving our service and software.

* Please note that:
No refunds are provided after more than 30 days following purchase. The refund policy is not suitable for purchases from our partners, or some time-limited deals, which claims 'No Refund is Accepted’. your understanding will be highly appreciated. If you have any questions, concerns, or problems, please contact support.

Q: How to Request Refund?

A: If you are having a problem with our apps, please feel free to contact us. Our customer service will try to resolve it. Your feedback is important for improving our app quality.

But if you’d rather have a refund, please following the instruction below:

1. Purchase from flyingbee.com – Official website.

Please contact us, provide the Order ID or the email address associated with the order. Our customer service team will return your money ASAP.

2. Purchase from the Mac App Store

Because Apple don't allow us to refund directly, You can refund from Apple though iTunes or App Store easily by mail to Apple at "Report an problem”.

Apple Returns & Refunds Policy: https://www.apple.com/shop/help/returns_refund

Get help with an item purchased from the App Store, iTunes Store, or iBooks Store: https://support.apple.com/en-us/HT204084

We offer 100% satisfaction guaranteed

Thank you for your interest in our software products. You are not only buying a software application, but also Flyingbee Software’s customer service. We want you be fully satisfied with your purchase.

PDF and other document formats, such as Microsoft Office, iWork are totally different. There are many types of PDF documents, some of them have complex layouts, so not all the PDF documents can be well converted by software automatically. Even if you spent hundreds of dollars on the industrial leading PDF software such as Adobe Acrobat, it won’t be able to deliver perfect output every time.

We know how PDF and Microsoft Office work, and we have the Office skills, so in most cases we are able to deliver the well formatted output documents to you within 24 hours. If your PDF file is large, for example, have hundreds of pages and it’s a scanned file, it may take a little longer to deliver the output document.

We are confident that you’ll love our products and service. So you can buy our software without any worries. :-)